SUPPORT
Keep the question connected to the work already underway.
Use this route for questions about an existing Farwa engagement. Include the reference and a clear description of what you need. Confidential details or instructions affecting records and access may require confirmation from an authorised contact before action is taken.
Submit a support request
Existing request
Use your ticket reference and reply email to request a single-use access code.
Tell us what happened
For an accounting question, identify the period or record concerned. For a system problem, describe the task, what you expected and what you saw instead. A safe error description is often more useful than a screenshot containing customer information or a visible login code.
Keep instructions appropriately approved
A question is different from authority to change financial records, permissions or payment details. We follow the approval arrangements in your engagement. A ticket number helps locate the conversation but should not give an unauthorised person access to it.
Know the support boundary
Response commitments and included assistance follow the agreed service. Additional work or a new project may need a separate scope. Where the form cannot confirm receipt, email the same brand contact and explain the problem rather than assuming a browser message means the request was saved.
Common questions
Should we open a new ticket for every reply?
Keep the conversation together where possible and use the existing reference. A different issue may need a separate request for clarity.